Job responsibilities:
- Platform and account management for suppliers, AdQuick Agency users and platform superusers.
- Agency setup, onboarding sessions and maintenance
- Support partnership agreements and conversations
- Supply partnership development - outreach, establish, onboard, maintain partnerships
- Ticket and prioritize agency and media owner product requirements/requests
- Manage vendor health program and inventory integrity in AdQuick
- Lead on building out user FAQs, onboarding and user support materials.
- Lead on AdQuick customer feedback system and product prioritization.
Ideal Requirements:
- 3-8 years of experience
- Agency/client facing experience
- Adtech experience
- Startup experience
- Media Owner/Experience - OOH knowledge
- High proficiency in digital tech tools - support (ex: FreshDesk/ZenDesk) CRM (ex: salesforce), project management (ex: asana) + slack, quip, and excel
- Extroverted, strong interpersonal and organizational skills
- A bachelor's degree
You are:
- Tech savvy: you are a power-user of the platform and are able to demonstrate all aspects of the AdQuick to it’s various types of users.
- Customer obsessed and an expert in the customer experience: you are able to think ahead of your clients wants/ needs and are able to quickly problem solve
- Detail oriented and have a proclivity to think ahead and outside of the box
- Versatile and able to adapt in rapidly-changing environment
- Scrappy: you’re able to balance individual work, cross team collaboration and project management
- Data driven and analytical
- Ambitious and a go-getter